Privacy Policy

1. Information We Collect

We collect personal information you provide when creating an account, making purchases, or contacting us. This includes your name, email address, phone number, physical address, and payment information.

We also automatically collect certain information when you visit our website, including IP address, browser type, device information, and browsing patterns through cookies and similar technologies.

2. How We Use Your Information

We use your information to process orders, manage your account, provide customer support, send marketing communications (with your consent), process Fortune Ticket claims, calculate and pay commissions to representatives, and improve our services.

3. Information Sharing

We do not sell your personal information. We share data only with payment processors (PayStack, Kora, FNB, Mukuru), shipping providers, and as required by South African law. Representatives in your upline may see limited information necessary for team management.

4. Data Protection (POPIA Compliance)

We comply with the Protection of Personal Information Act (POPIA) of South Africa. You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at privacy@fortunefragrances.com.

5. Cookies

We use essential cookies for site functionality and analytics cookies to understand how you use our website. You can manage cookie preferences through your browser settings.

6. Contact

For privacy-related enquiries, contact our Information Officer at privacy@fortunefragrances.com or write to La Belle Afrique (Pty) Ltd, Johannesburg, Gauteng, South Africa.